Privacy Policy

1. Who is responsible

RiskDesk is operated by Oktay Nabdel (sole trader), United Kingdom. Questions: support@riskdesk.dev · phone +44 7384 589918 · Contact.

2. What we collect

We collect only what we need to sell, license, support, and improve RiskDesk:

• Checkout: email address, MT5 account number, plan (monthly / quarterly / yearly). The free demo is a public ZIP download and does not require a form.
• Payments: if you pay with crypto, NOWPayments processes the payment. We store order and payment references they send us so we can deliver the file. We do not store your wallet seed or card number.
• License: license token, plan, expiry, live seat logins you claim, and whether the license is active or refunded.
• Support: messages you send to support@riskdesk.dev or our Telegram support accounts.
• Site analytics: a random session id in your browser (localStorage key rd_sid), page path, referrer, language, screen size, timezone, and optional UTM tags from the URL. Clicks on main buttons may be logged the same way. This is our own tracker to https://api.riskdesk.dev/api/track, not Google Analytics.
• Language preference: riskdesk_lang_pref in localStorage so the language picker can remember your choice.

We do not sell your personal data. We do not ask for your broker password.

3. Why we use it

• To email your licensed EX5 and install instructions
• To lock the paid file to the MT5 login(s) you licensed
• To process refunds and stop a cancelled license
• To answer support
• To see which pages and ads send visitors (UTM / page views)

4. Who else sees it

• NOWPayments — crypto checkout
• Email provider — to send the EX5 and support mail
• Hosting / CDN (including Cloudflare) — to serve the site; they may see IP address in server logs

Paid EX5 builds check license status with https://api.riskdesk.dev from your MT5 terminal (MT5 account number and license token). That check is how a paid license stays tied to the logins you bought. The economic calendar, when you turn it on, uses the same address and may save a small text cache under the MT5 data folder. The free demo EX5 does not use the online license check. RiskDesk does not install any other program and does not ask for your broker password.

5. How long we keep it

We keep order, license, and support records for as long as we need them to deliver the product, honor seats, handle refunds, and meet accounting or dispute needs. You can ask us to correct your email or to close a license after a refund.

6. Your choices

Email support@riskdesk.dev to access, correct, or delete personal data we hold, unless we must keep a record of a payment or refund. You can clear site localStorage in your browser to remove the session and language keys.

7. Children

RiskDesk is for adults who may legally use MetaTrader 5. We do not knowingly sell to children.

8. Changes

We may update this policy. The date at the top is the current version. Terms of sale: https://riskdesk.dev/terms/.

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